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Clay Gobal Email Service Frequently Asked Questions
Sec - A (Generic Customer Query)
1. What is Clay Global Email Service?
2. How it is beneficial?
3. How it is advantageous then using a local Internet connection?
4. How it is better than any other data plan?
5. How can I get this Plan/connection?
6. Do I need to buy a Blackberry or this plan?
7. What If I don't have a personal Blackberry?
8. Which all countries will it work?
9. Do I need to make the payments initially before using the services?
10. Can I call from this Number?
11. What is the Mode of payment for this service?
12. Do I need a specific Blackberry for this service?
13. IF I exceed my Data Usage. Will I get a notification for the same?
14. What all Features are FREE in this Service?
15. What If I lose/ damage either the SIM or Blackberry during the time of travel?
16. When should I return Blackberry/SIM card after returning back to India?
Sec - B (Specific Blackberry related Questions from the customer)
17. How would I configure my blackberry to your SIM card?
18. Which handset will I get from your end?
19. What about my previous e- mails. Will I get a backup of the same?
20. Does Wi- Fi services are activated in this particular service?
21. Do I need to change my Network Operator every time I change my country of travel?
22. How many e-mails ID can I configure in this service?
23. Will I be able to access website such as Gmail, Ymail, and Facebook?
24. Is Mail forwarding feature available with this service?
Sec - C (Trouble Shoot Guide- Customer related)
25. My Phone is showing Invalid SIM?
26. My Phone is showing "Device is already registered"?
27. My Blackberry display is showing "gsm" or "edge". Still I cannot access my Mails?
28. My Mail forwarding feature is not working?
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| 1. |
What is Clay Global Email Service? |
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Global Email Service is the BlackBerry Services from Clay Telecom. Now you can integrate Black Berry communication device on Clay SIM cards. With Clay Telecom's New Plans with Unlimited Savings you can do so very effectively without having to bother about costs. Now you can roam internationally in across 130 countries and have unlimited e-mail access and data download with surfing and messenger. |
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| 2. |
How it is beneficial? |
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With Clay Global Email Service, you can access unlimited E-mails from anywhere across the world for a flat cost. Not only this, you can also browse the internet anywhere, anytime at a very low cost.
Clay international SIM cards are not a call back service, which ensures that you don't waste your time waiting for delayed callback and dialing codes before the destination number. |
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| 3. |
How it is advantageous then using a local Internet connection? |
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For a Globetrotter like you, it is always beneficial to be connected on the go. You need not to search for a local cyber café and also you need not to worry about the changing currencies issues at every place you go. Therefore, it saves a lot on your FOREX. This is one service via which you can access unlimited e-mail on the go. |
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| 4. |
How it is better than any other data plan? |
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This service is better than other data plan or service because there is a minimal hardware requirement, as all the data cards needs to be connected to a Personal computer wherein with Clay Global Email Service you can keep your all data and e-mails inside your pockets. |
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| 5. |
How can I get this Plan/connection? |
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Getting this plan is very simple. You need to contact us by dialing our Customer Care no. +91.11.66470000 or writing to us via our website. We will get back to you with the details for the plans. Please note: You need to at least give us two days time to arrange for the SIM/Blackberry for you on a working day. |
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| 6. |
Do I need to buy a Blackberry or this plan? |
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NO, you not need to buy a Blackberry from us for this plan. What we provide you is a SIM card to be used in your own handset. All you need is a unlocked Black Berry Device |
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| 7. |
What If I don't have a personal Blackberry? |
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If you don't have a blackberry, you can rent a handset from us for the tenure of your travel. You can return the same after your travel. Please read the terms and conditions section for more detail. |
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| 8. |
Which all countries will it work? |
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This service works around in 130 different countries including countries like U.K, USA, Germany, and Australia. For complete list please contact our customer care team. |
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| 9. |
Do I need to make the payments initially before using the services? |
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Yes, The monthly rent has to be paid in advance any additional charges will have to be paid within 7 days of receiving of invoice. For payment related process and queries, feel free to contact our customer care team at +91- 11 - 66470000 |
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| 10. |
Can I call from this Number? |
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Yes, you can make calls from this number. But this service is strictly made for Email and Web browsing.
However if the customer uses the SIM for making calls the charges would be extremely high or over 6$ a minute hence we would advise customers not to use the service to make voice calls at all. A separate Clay Telecom country specific SIM may be obtained for making voice calls.
Therefore call charges are meant to be very high. We suggest you to please do not use this service at all |
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| 11. |
What is the Mode of payment for this service? |
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Mode of payment can be through Cash, Credit Card, or cheque. This payment has to be made in advance. Please contact our customer care team for more information. |
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| 12. |
Do I need a specific Blackberry for this service? |
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No, this service works on any Unlocked Blackberry Handsets |
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| 13. |
IF I exceed my Data Usage. Will I get a notification for the same? |
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No, you will not get any notification whatsoever. |
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| 14. |
What all Features are FREE in this Service? |
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Apart from unlimited E-mail browsing service you get free Blackberry messaging services. Also you get FREE data download in one of our plans for Web browsing. Their are other customized plans, please contact our customer care for the same. |
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| 15. |
What If I lose/ damage either the SIM or Blackberry during the time of travel? |
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Please call +91- 11 - 66470000 immediately or get in touch with your Account Manager. |
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| 16. |
When should I return Blackberry/SIM card after returning back to India? |
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The moment you reach India, Please call our customer care team or reach your account manager. Our technical team would take a back-up of your mails/Data and then deactivate our services. Once deactivated, you can start using your previously activated services. In case you have rented a handset as well, we will provide you just the back-up of your mails.
Please note: If you return early then the given date of return please let us know else you can be charged extra for using the service here in India. |
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| Sec - B (Specific Blackberry related Questions from the customer) |
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| 17. |
How would I configure my blackberry to your SIM card? |
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TThe configuration of the handset and e-mails would be done by our technical support team |
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| 18. |
Which handset will I get from your end? |
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Please get in touch with our customer care team for latest schemes and offers on Blackberry handsets |
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| 19. |
What about my previous e- mails. Will I get a backup of the same? |
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You can either take a back up on your own, or our support team can assist you with the same. |
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| 20. |
Does Wi- Fi services are activated in this particular service? |
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No, these services are not activated in this particular service |
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| 21. |
Do I need to change my Network Operator every time I change my country of travel? |
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We suggest you to please keep the network selection mode to "Automatic" to avoid any hassles |
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| 22. |
How many e-mail ID's can I configure in this service? |
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You can configure up to 10 e mail accounts. |
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| 23. |
Will I be able to access website such as Gmail, Ymail, and Facebook? |
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Yes, any website can be accessed through this service. This service would be free in one of our plans.
Please note: Accessing a website also comes under data usage. For instance, if you open gmail.com on your browser, the moment the website opens 30kb of data gets downloaded from the Google server. Therefore we suggest you to avoid the same. |
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| 24. |
Is Mail forwarding feature available with this service? |
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The mail forwarding services depends entirely on the user's server end. Therefore, if this feature is available with your server you can have this server activated as well. |
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| Sec - C (Trouble Shoot Guide- Customer related) |
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| 25. |
My Phone is showing Invalid SIM? |
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This Message comes If blackberry handheld is network locked or not compatible with SIM, then we get the error-Invalid SIM. |
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| 26. |
My Phone is showing "Device is already registered"? |
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It means your blackberry still registered with another network. In our case, your blackberry is still registered to your previous blackberry service operator. If this problem comes, we suggest you to please get in touch with us or your account manager. |
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| 27. |
My Blackberry display is showing "gsm" or "edge". Still I cannot access my Mails? |
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Please note that Your Blackberry would work only if it shows GSM or EDGE (in upper case). The possible reason for not showing the same is either the blackberry services not activated, low coverage area or there is some software problem in the handheld device. |
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| 28. |
My Mail forwarding feature is not working? |
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Mail forwarding feature depends on the user server. Therefore please contact technical persons from your organization to look into this matter. |
