Malaysia Prepaid SIM Cards User Guide
(IMPORTANT INFORMATION: READ BEFORE INSERTING SIM CARD)
Please note that the USSD codes need to be dialed on your arrival to Malaysia
in order to activate the desired plan. Clay Telecom will not be responsible for
mentioned freebies in the plan if the USSD codes are not followed.
1. Prepaid Registration
Register yourself by sharing a copy of your documents with sales representatives
or by uploading your documents online.
To register online
- Upload your documents and click on submit
- Once the documents are validated, you would receive an e-mail containing username
and password to access your account online
Document validation will take 7 working hours)
2. Getting Started
- Break the SIM card from its plastic transit card
- Insert SIM into your "unlocked" and compatible mobile phone.
- Switch on your phone.
- Make your calls
3. Handset Compatibility
- Carry network unlocked GSM handsets
- Works with handset having GSM frequency 2G(900/1800) 3G(2100)
- Clay provides normal SIM cards by default. Smartphone/Tablet users must contact
their account manager/Clay representatives in advance to organize a Micro/Nano SIM
card for their device.
Make sure you set your handset “Band” or “Frequency”
selection to “Auto” or that you select the correct frequency for the
region you are visiting.
Your Clay Malaysia Prepaid SIM Card connects you to the “Friendi”
network in Malaysia which gives you excellent coverage across the country.
5. Making calls
Calls to Local Numbers
Dial [Area Code] - [Fixed line Number]/
Dial (Mobile Number)
Calls to India
0091 or + 91 & Mobile Number
Calls to USA
001 or + 1 & Mobile Number
To reach to your Malaysia Number
+60 (Mobile Number)
6. Text Messages
Your Malaysia Prepaid SIM supports standard text messaging (SMS) for incoming and
outgoing messages. To send a text message, follow the usual message procedure.
7. Additional Recharges
Contact you Clay representative/Account Manager.
Your SIM card validity is accourding to your plan.
9. Using Data
APN is autoconfigured and just need to "reset to default for android"
need to"reset network settings for iPhone."
Please try below APN settings to configure manually.
Username and password not required.
Clay representatives are available between 9AM and 3AM IST from Monday to Friday
to provide support and assistance. Please make a call at +91.11.66470000 or drop
an e-mail at firstname.lastname@example.org