Our Journey

2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Jan 2020
March 2020
2021
Jan 2021
June 2021
2022
March 2022

2000

Clay Business Groups is founded as a telecom company – Clay Telecom providing international telecommunication services to customers in India. It has always believed in diversification, and this led to the creation of “Clay Telecom” and a 10-seater call centre operation in partnership with a well-known American telecom company.

2001

Clay Telecom expands its customer base and establishes its first office in Delhi. With a focus on delivering quality services to its clients, it formed an in-house IT team of five developers who built a custom CRM and TMS for the some international telecom clients.

2002

Clay Telecom partnered with some major global telecom operators, extending its services to customers across the globe. It also added more functional units to its call center operations, including TQT, SQT, Soft Skills and Process Training, and WFM.

2003

Clay Telecom continues to grow its customer base and expands its services to include rinternational roaming solutions in data and voice. The company expanded its call center operations into omnichannel services by launching another line of business called Clay – eCare.

2004

Clay Telecom expanded its reach by establishing offices in Mumbai, Bangalore, and Chennai. In the same year, it also achieved a major milestone by securing a 25-seater international voice customer support contract with a major European telecom giant.

2005

Clay Telecom partnered with several major global telecom operators, further expanding its network and services. A business development team of 30 people was established to pitch Clay TechSystems’ IT offerings in the APAC region.

2006

Clay Telecom established channel partnerships for business development with corporates, SMEs in tier 2 cities across India, providing greater access to its services. It also launched its first software product, an ERP system for the telecom industry.

2007

Clay Telecom continued to grow its customer base and network of channel partners and telecom operators. The company also successfully deployed its ERP system in the Asia and North America regions with managed services.

2008

The company expanded its services to include data solutions by introducing Black berry data plans, meeting the growing demand for mobile data services. In the first quarter of the year, the IT Wing of Clay secured ten international clients in the B2B sector and deployed its software solutions like ERP, WFM etc.

2009

Clay Telecom navigated through the market change and continued to expand its customer base and network of channel partners. The company introduced its Ticket Management System for all industries.

2010

The international SIM card industry experienced a market change, impacting Clay Telecom’s business. The company began to shift its focus towards technology solutions. Clay TechSystems launched a billing software for telecom players and opened Clay Telecom airport store counters in Delhi, Mumbai, Chennai, and Hyderabad.

2011

The company emerged as the technology wing of Clay Business Groups, as the company shifted its focus entirely to technology solutions. It upskilled and diversified its talent pool by hiring software engineers proficient in the latest technologies such as Java, PHP, Node Js, and Ruby on Rails.

2012

The international telecom industry faced a market change, causing turmoil for Clay Telecom. In response, the company transformed completely into technology from 2012. Clay TechSystems experienced rapid growth, expanded its portfolio of technology solutions and established itself as a leader in the industry.

2013

The company partnered with Qlik Sense for its BI tools. Clay TechSystems entered the enterprise mobility space by hiring new mobile app developers for Android and iOS.

2014

Clay TechSystems formed a business development team for the APAC region to acquire customer web and app development projects.

2015

The company developed a travel risk management application for the travel industry and started with a small team as BPM and BI consultants.

2016

Clay TechSystems ventured into the identity and security space by delivering projects on Single Sign-On. The company also completed BPM services projects in the Middle East, earning a strong reputation for ARIS implementation.

2017

The company started delivering projects on VAPT and became the sole contact centre partner for global leaders like Beetel and Polycom.

2018

Clay TechSystems engaged industry experts as consultants and incorporated AI and ML frameworks in its existing product lines. The company also partnered with KISSFLOW BPM Platform.

2019

The company began building IoT apps and environments for government smart city projects, and it created a community-based platform for students and teachers. Clay TechSystems augmented its staff at client sites for BI, BPM, Quality Assurance, and Business Analysis.

Jan 2020

Clay TechSystems was recognised as a valued partner by Qlik.

March 2020

The company established an AWS sales and service partnership, and it built apps like video conferencing tools, CRMs, web and mobile applications, and IPPBX solutions for Indian and international clients amidst the COVID-19 pandemic.

2021

Clay TechSystems partnered with Avolution for ABACUS Enterprise architecture implementation.

Jan 2021

Clay TechSystems partnered with Avolution for ABACUS Enterprise architecture implementation.

June 2021

The company achieved 3X growth in onboarding clients in the BI and BPM verticals from Asia and the Middle East.

2022

The company achieved 3X growth in onboarding clients in the BI and BPM verticals from Asia and the Middle East.

March 2022

Clay TechSystems built a pool of experts to ensure seamless transition and management of client projects on BI and BPM for staff augmentation.

QUICK FACTS

What You Need to Know About Us

22+ YEARS OF EXCELLENCE

Overview

150+

Employees

5

Global Offices

4

Development Centers

25000+ Sq. ft.

Office Spaces

Achievements

1000+

Projects Delivered

2500+

Man days Experience

Clientele

100+

Clients

10+

Employees

10+

Industries Verticals

99%

Client Retention

Partners

SUCCESS
STORIES

Delivered 1000+ Projects Worldwide Across 8+ Industries


Banking & Finance


Insurance


IT & Consulting


Supply chain and logistics


E-Commerce & Retail


Manufacturing


Telecom


Government/Semi-government

Services


Business Intelligence


Enterprise Intelligent Automation


Business Process Management


Enterprise Application Services


API Integrator


Workflow Management


Cloud Solutions


Enterprise Mobility

Business Intelligence

Our BI competencies with Qlik and Power BI

  • Intuitive to use
  • Variety of dashboard and visualization options
  • Smart insights
  • Alerts for good and bad metrics
  • Built-in artificial intelligence (AI)
  • Deployment flexibility
  • Integration with other platforms and applications
  • Data connectivity
  • Embedding in business applications

Business Process Management

Our BPM competencies with KISSFLOW and ARIS

  • Business Automation & Connectivity
  • Business process transformation
  • Business design & strategy
  • Process mining & analysis
  • Risk & compliance management
  • Rollout & change management
  • Sustainability

Web and App development

Our Research tools

Backend Technology

CMS

Frontend Technology

Mobile

Cloud

Our Major Projects in Web and App development:


Beetel India
Helped building an enterprise solution with mobility and BI integration


GMDA
Gurgaon Metropolitan Development Authority – Developed the entire water billing system with enterprise mobility and BI integration


Hemmafit Center
Built an end to end platform solution for this Malaysia based fitness center amid covid to ensure their virtual training never stops


Shahnaz Hussain
Built their eCommerce platform on Meganto and native apps to ensure they maximize in India and abroad.

Contact Center Management

Customer Care ⁠— Meet customer expectations for easy issue resolution with the empathy only the human touch can bring with our tech-enabled, empowered, and engaged workforce.

Technical Support ⁠— Deliver the right level of support across channels to ensure first time resolution and a great brand experience.

Revenue Generation ⁠— Expand revenue potential by using every customer interaction to strategically explain your offer with a personalized approach.

Retention and Renewal — Use our predictive analytics and offer personalization to keep more customers longer and maximize service plan renewals.

Back Office ⁠— Ensure a great customer experience and optimized process efficiency and accuracy for healthcare claims, transaction processing, policy management, collections, content moderation, order management, and more.

Staff Augmentation

Get yourself a team of experts that are process oriented, possess technical expertise, offer workforce transparency & are cost-effective to your company.

Clay has proven track record of successfully providing/supplementing remote development with start-ups as well as fortune 500’s. Our teams have hugely contributed to efficiency, turnaround speed and upskill requirements and saved multi-million dollars for many of our clients.

  • Client-centric model with dedicated teams
  • Access to quality resources and skill sets
  • Complete flexibility to scale up or down
  • Full control over project development
  • Cost optimization and progress visibility
  • No setup or maintenance costs
  • In-house technical experts to help find solutions to all your technical problems in a whole array of technologies


Value
for Money


Total IT
Solutions


Metrics
Driven

VALUE
PROPOSITION

Unleashing the power of technology to
empower businesses with a new
and profitable digital presence


Flexible
Engagement Models


Process
Oriented


All-In
Accountability

Registered Office
New Delhi

D-158 B, Okhla Industrial Area,
Phase 1, New Delhi – 110020, India
Tel: +91-11-66470070

Sales & Delivery center
Mumbai

C/o Executive Spaces
B-602, 6th Floor, Rustomjee Central Park,
Andheri – Kurla Road, Opp. Kanakia Wall Street,
Andheri East, Mumbai – 400059