Clay Techsystems, a leading technology solutions provider, successfully implemented Qlik Sense for EIH (East India Hotels), enabling their Customer Management team to swiftly comprehend hotel and department financials before meetings with department heads. This case study explores the challenges faced by EIH, the solution offered by Clay Techsystems, the key features integrated into Qlik Sense, the benefits reaped by EIH, and a concluding note.

Problem Statement

EIH, a prominent player in the hospitality industry, faced challenges in efficiently analyzing financial data and comprehending the performance of their hotels and departments. Customer Management teams often struggled to gather and present the relevant financial information before meetings with department heads, hindering effective decision-making and collaboration. EIH required a solution that could streamline financial analysis and provide real-time insights for enhanced decision-making.

Solution Offered

Understanding the challenges faced by EIH, Clay Techsystems implemented Qlik Sense, a powerful data analytics and visualization tool. The solution empowered the Customer Management team to swiftly comprehend hotel and department financials before meetings, enabling them to make informed decisions and collaborate effectively with department heads.

Features Offered

  1. Data Integration: Clay Techsystems integrated diverse data sources, including financial systems, sales data, and operational data, into Qlik Sense. This integration allowed for a comprehensive view of financial information, enabling Customer Management teams to analyze performance across hotels and departments.
  2. Dynamic Data Visualizations: Qlik Sense provided interactive and visually appealing data visualizations, such as charts, graphs, and dashboards. Customer Management teams could explore financial data dynamically, drill down into specific areas of interest, and visualize trends, patterns, and anomalies effectively.
  3. Real-time Analytics: Qlik Sense facilitated real-time data analytics, ensuring that Customer Management teams had access to the most up-to-date financial information. Real-time updates on revenue, costs, and profitability allowed for accurate and timely decision-making.
  4. Collaborative Sharing and Reporting: Qlik Sense allowed for collaborative sharing of dashboards and reports within the Customer Management team and with department heads. This feature fostered effective communication, alignment, and collaboration, ensuring that all stakeholders had access to relevant financial insights.


  1. Swift Decision-Making: Qlik Sense enabled Customer Management teams to swiftly comprehend hotel and department financials, allowing them to make data-driven decisions before meetings with department heads. Real-time analytics and interactive visualizations facilitated quick identification of financial trends and performance indicators.
  2. Improved Collaboration: The collaborative features of Qlik Sense enhanced collaboration between Customer Management teams and department heads. By sharing real-time financial insights, the teams could align their strategies, discuss challenges, and devise action plans during meetings, leading to improved coordination and outcomes.
  3. Enhanced Financial Transparency: Qlik Sense provided a transparent view of financial performance across hotels and departments. Customer Management teams could identify areas of improvement, monitor profitability, and track key financial metrics, enabling them to optimize resource allocation and drive financial growth.
  4. Increased Efficiency: By streamlining financial analysis and reporting, Qlik Sense reduced the time and effort required to gather and comprehend financial data. Customer Management teams could focus on value-added activities, such as strategic decision-making and proactive financial management.


Clay Techsystems successfully addressed EIH’s challenges by implementing Qlik Sense for financial analysis. The solution empowered the Customer Management team to swiftly comprehend hotel and department financials before meetings, enhancing decision-making and collaboration. With real-time analytics, interactive visualizations, and improved financial transparency, EIH could optimize performance, drive growth, and foster a data-driven culture. By partnering with Clay Techsystems, EIH gained a competitive advantage in the hospitality industry through enhanced financial management and customer-centric decision-making.